VOLO, LLC (VOLO) is committed to protecting your privacy. This Privacy Policy applies to VOLO Recovery® & VOLO VillageTM Web sites and governs data collection and usage at all VOLO sites and services; it does not apply to other online or offline sites, products or services. Please read the VOLO Privacy Policy.


VOLO Recovery® & VOLO VillageTM are web sites intended for use by customers of VOLO. Personal information of users is collected, used and disclosed as described in this Statement of Privacy.


Collection of your Personal Information


VOLO collects personal information, such as your e-mail address, name, home or work address and telephone numbers. Information collected by VOLO is used solely for the purpose of fulfilling VOLO Recovery® and VOLO VillageTM services.


VOLO encourages you to review the privacy statements of Web sites you choose to link to from VOLO so that you can understand how those Web sites collect, use and share your information. We are not responsible for the privacy statements or other content on Web sites outside of the VOLO Web sites.


Use of your Personal Information


VOLO and its operational service partners collect and use your personal information to deliver communications via broadcast voice, SMS and email. It is possible that VOLO may also use personal information to inform you of other products or services available from VOLO and its affiliates. VOLO may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.


VOLO does not sell, rent or lease its customer lists to third parties. VOLO may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your personal information (e-mail, name, address, telephone number) is not transferred to the third party.


VOLO utilizes third party companies for the delivery of telephonic communications, providing after-hours answering service, or performing statistical analysis of our services. We will only provide those companies the personal information they need to deliver the service. They are required to maintain the confidentiality of your information and are prohibited from using that information for any other purpose.


VOLO does not use or disclose personal financial data or sensitive personal information, such as race, religion, or political affiliations.


VOLO may access and/or disclose your personal information if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on VOLO or any of its sites; (b) protect and defend the rights or property of VOLO, including its Web sites; or (c) act under exigent circumstances to protect the personal safety of users of VOLO or the public.


Personal information collected on this site may be stored and processed in the United States or any other country in which VOLO or its affiliates, subsidiaries or agents maintain facilities, and by using this site, you consent to any such transfer of information outside of your country. VOLO abides by the safe harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of data from the European Union.


Control your Personal Information


VOLO offers its customers choices for the collection, use and sharing of personal information. You may notify us of your preferences by emailing privacy@volorecovery.com. Please be sure to provide complete account information so we can identify you in our records.


You may also stop the delivery of future promotional e-mail from VOLO by responding directly to any email you receive with a request to remove you from the mailing list.


Security of your Personal Information


VOLO is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. For example, we store the personal information you provide on computer systems with limited access that are located in controlled facilities.


Changes to this Statement


VOLO will occasionally update this Statement of Privacy to reflect company and customer feedback. If there are material changes to this Statement or in how VOLO will use your personal information, VOLO will prominently post such changes prior to implementing the change. VOLO encourages you to periodically review this Statement to be informed of how VOLO is protecting your information.